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1. The terms for canceling a booked party. It may include deadlines for cancellations, any associated fees, and whether refunds are provided.
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2. Refund Policy: This specifies under what circumstances refunds will be issued. For example, refunds might be provided if the party planner fails to deliver the agreed-upon services or if the party is canceled within a certain timeframe (before 15 days) according to the cancellation policy.
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3. Partial Refunds: In some cases, partial refunds might be offered if certain services were provided but not up to the agreed-upon standard.
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4. Non-Refundable Deposits: We require a deposit upon booking, which may be non-refundable under certain circumstances outlined in the policy.
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5. Change Policy: This addresses any changes to the party details after booking. It might include deadlines for making changes, any associated fees, and whether changes are subject to approval.
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6. Force Majeure Clause: This clause covers unforeseen circumstances such as natural disasters, government actions, or other events beyond the control of the party planner that may affect the party. It outlines the procedures for handling such situations, including whether refunds will be issued.
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7. Communication Protocol: This outlines how customers should communicate any issues or concerns regarding refunds or returns, such as contacting customer service via phone or email.
It's important to our customers to carefully review the terms and conditions, including the refund or return policy, before booking a party planner to ensure they understand their rights and responsibilities in the event of changes or cancellations.
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